Carfinance247 is one of the fastest growing businesses in Manchester and is recognised as the UK's top car finance broker. At the core of the successful business is an open plan call centre. As the business expanded, it became clear that the fast-paced, busy sales environment produced excessive levels of noise, making it difficult for advisors to communicate with customers over the phone. Due to the potentially negative impact on staff and the business, Carfinance247 approached Autex for advice and a custom acoustic solution.

Seven Eclipse style Lattice acoustic baffles in a cool Falling Water colour were suspended throughout the office, while 86m² of 50mm thick Quietspace Panel were direct fixed to the ceiling for increased acoustic performance. These products were perfect for the noisy call centre because of their superior functionality, performance and aesthetics.

Lattice was strategically placed above working spaces in order to acoustically shield specific areas by reducing reverberated noise and controlling the echo of background chatter, in turn increasing speech intelligibility. Lattice is a visually appealing and functional acoustic absorption system that is highly durable and provides long term stability and performance.

Quietspace Panel in a neutral white colour was direct fixed to the ceiling, complementing the acoustic properties of Lattice and further enhancing the acoustic balance throughout the office. 50mm Quietspace Panel was an ideal choice as it performs across a large range of frequencies including high, mid and lows, creating an ideal environment for conversations and localised activities.

Following the installation of Lattice and Quietspace Panel, staff found the office environment significantly calmer and advisors are now able to comfortably and productively talk with customers. Carfinance247 founder and Managing Director Reg Rix has nothing but positive feedback, agreeing that all sales/call centre environments would benefit from the acoustic properties that Autex products provide.